Support

We're here to help you get the most out of Myosin.

Contact Us

If you need help with the app, have a question, or want to report an issue, reach out to us at:

We typically respond within 24–48 hours.

Common Topics

Account & Login

If you're having trouble signing in, try resetting your password from the login screen. If the issue persists, contact us with your registered email address.

Data & Sync

Myosin stores all your data locally on your device. Your workouts, routines, and habits sync automatically to the cloud when you're online. If you notice sync issues, ensure you have an active internet connection and try reopening the app.

Account Deletion

You can request deletion of your Myosin account and all associated data in two ways:

Option 1 — From the app (recommended)

  1. Open Myosin and sign in to your account.
  2. Go to Profile > Settings > Account > Delete account.
  3. Confirm twice: the second confirmation is final.
  4. Your account and all associated data are deleted immediately.

Option 2 — Without the app

If you no longer have Myosin installed, send an email to support@getmyosin.com from the email address associated with your Myosin account. Use the subject “Delete my account”. We will process your request and confirm by email within 7 days.

What data is deleted

When your account is deleted, the following data is permanently removed:

  • Profile information (email, display name, language and settings, height and body weight)
  • All routines, folders, and your custom exercises, including their photos
  • All workout sessions, sets, reps, weights, and personal records (PRs)
  • All habits, their entries, notes, pauses, and milestones
  • Other activities you logged
  • Connections with AI assistants (MCP) and their logs
  • Feedback you sent from the app, consent records, and push notification tokens

Retention period

  • Account and personal data are removed from active databases immediately upon deletion.
  • Encrypted backups are purged within 30 days.
  • Anonymous crash reports (they carry no account identifier) are deleted 90 days after they are generated.

This action is permanent and cannot be undone.

Bug Reports & Feedback

Found a bug or have a suggestion? Email us at support@getmyosin.com with a description of the issue and your device model. Screenshots are always helpful.

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